Refund Policy

1. Eligibility for Refunds
   • Refunds will be considered under the following circumstances:
     • The purchased product/service was not delivered or failed to meet the described specifications.
     • The user encountered technical issues preventing access to the purchased product/service.
     • The transaction was made in error (e.g., accidental purchase).
   • Refunds are not available for the following:
     • Digital products or services that have been fully accessed or used.
     • Promotional offers explicitly marked as non-refundable.
     • Services/products consumed or partially used after purchase.
2. Refund Request Process
   • Users must submit a refund request within 14 days of the transaction date.
   • Requests must be submitted via the platform’s support portal or by emailing [support@example.com].
   • The request must include:
     • Transaction ID or order number.
     • Reason for the refund request.
     • Screenshots or proof of the issue (if applicable).
3. Refund Approval and Processing
   • Refund requests will be reviewed within 3 business days.
   • Approved refunds will be processed using the original payment method.
   • Processing times vary by payment method:
     • Credit/Debit Card: 5–10 business days.
     • Mobile Payment (e.g., Alipay, WeChat Pay): 3–5 business days.
     • Bank Transfer: 7–10 business days.
4. Refund Amount
   • Refunds will be issued for the full amount paid, excluding any transaction fees charged by third-party payment providers.
   • Partial refunds may apply in cases of partial service usage or special circumstances.
5. Exceptions and Restrictions
   • Refunds for promotional purchases are subject to the terms outlined in the promotion details.
   • Refunds may be denied if fraud or abuse of the refund policy is suspected.
6. Contact Support
   • For questions or assistance with refunds, contact our customer support team at [support@example.com] or via the platform’s help center.
7. Policy Updates
   • This refund policy may be updated at any time. Users are encouraged to review the latest version before initiating a refund request.